Answer:
Howard Schultz changed the business model of Starbucks in the late 1980s by focusing in the offer of high-quality types of coffe, tea and pastry. Also, he wanted to provide a experience for the customers to get together and share.
At the beginning, he had to struggle with the reluctance of the previous board of Starbucks, however, he managed to get control of the company and led it to a big expansion.
Explanation: